We have been operating for over 20 years as an event setup and hiring business. Our founder’s long experience in event planning, event hiring and product importing makes her a key figurehead in the wedding and party planning industry. As of today, we have over 600 products on hand at our Melbourne warehouse that are perfect for all types of events.

We do not currently offer phone support, however, you can reach out to us via email (sales@decoriumevents.com.au) at any time. We are dedicated to responding to all enquiries within 24 hours and will ensure to provide you with as much detail needed for your enquiry. We find that this is the best and quickest measure of response as we can gather all of the information that you need and present it to you in writing for future reference. This is specifically great if you are currently in the process of comparing quotes and prices.

This is very specific to the nature of the product, however, due to our nature as an importing business, some products can take up to 12 weeks to return to stock. If there is a specific product that you need as soon as possible, send an email to sales@decoriumevents.com.au and we will see if we are able to shorten this process for you.

We pay careful attention to ensure that all orders are packed correctly. Though, mistakes happen. If you notice an item is missing from your order, please contact us via email (sales@decoriumevents.com.au) within 72 hours of receiving your order with a photo of your delivered items. We are then able to resend the product or issue a refund, pending on the delivery time required.

We accept all types of credit cards and can also facilitate transactions through Paypal. We are also happy to negotiate a bank transfer if you prefer. Simply contact us at sales@decoriumevents.com.au and we will generate an invoice for you.

Due to high demand, we currently do not offer layby for our products. All items will be shipped immediately or will need to be picked up within 7 days of purchase.

Shipping will be calculated at the checkout based on the size and weight of the product. For those looking to save, we do also offer a pick-up option.

Yes, we can offer express postage through Australia Post or a courier service. Please be wary that depending on the urgency of your requirement, these postal options do incur a larger fee.

As we are located in Melbourne, all shipping to the metropolitan east coast of Australia should take between 2-5 business days. All other regions of Australia should take between 8-12 business days. Please note, once a product is out of our hands, we have no control over potential delays.

Yes, we offer pick-up options for our products. All bulk items such as couches and large furniture which cannot be shipped MUST be picked up.

Yes, we allow courier pick up, but you must notify us of the courier’s name and details to ensure that the process is smooth.

We offer a 30-day returns guarantee. Though, please refer to our returns policy before lodging your return as we cannot accept returns on specific items, such as clearance items, damaged goods and opened goods.

Please contact us with photos of your order within 72 hours of receiving it. Depending on your available time and the nature of the product, we can either resend the product or issue a full refund. We will contact you to determine which option is best.

We work to have your order shipped efficiently so that you can receive it on time. For this, we cannot accept cancellations or changes once the order is placed. If you require anything specific, please state this in the additional field before submitting your order.